Our Refund Policy

We are committed to your satisfaction and want to ensure you have a positive experience with our products. Our refund policy is designed to be fair and transparent, giving you peace of mind when making a purchase.

Refund Eligibility

To be eligible for a refund, your item must meet the following conditions:

  • Items must be returned within 15 days of purchase
  • Products must be in original, unused condition
  • Original packaging and tags must be included
  • Proof of purchase (receipt or order number) is required

How to Request a Refund

Follow these simple steps to request your refund:

  1. Contact our customer service team via email or phone
  2. Provide your order number and reason for return
  3. We'll send you a prepaid return shipping label
  4. Package your item securely and attach the return label
  5. Drop off at any authorized shipping location

Contact Information:
Email: support@debbio.eco
Phone: +91 1234567890
Hours: Monday-Friday, 9 AM - 6 PM EST

Return Address
159, 2nd Floor, Bhuneshwari Nagar, Dodabasti 2nd Stage,Near ICICI Atm, Bangalore - 560056

Processing Time

Once we receive your returned item, we will process your refund within the following timeframes:

  • Inspection: 2-3 business days after we receive your return
  • Refund approval: 1-2 business days after inspection
  • Payment processing: 3-5 business days to appear in your account

You will receive an email confirmation once your refund has been processed. Please note that the total processing time may take up to 10 business days from the date we receive your return.

Exceptions & Non-Refundable Items

The following items are not eligible for refunds:

  • Personalized or custom-made products
  • Perishable goods and food items
  • Intimate or sanitary goods
  • Digital downloads and software
  • Gift cards and promotional items
  • Items damaged by misuse or normal wear

Sale items may only be eligible for store credit. Please contact us if you have questions about a specific item's return eligibility.

Need Help?

Our customer service team is here to help you with your refund request. We're committed to making the process as smooth as possible.

Request Your Refund